As of this writing, the following older Citrix products have been validated to support SHA-2 certificates: Secure Gateway 3.3.4 XenApp 6.5 with Hotfix XA650R06W2K8R2X64023 Cannot connect to the Citrix XenApp server. right-click the minimized Citrix icon and choose Advanced Preferences Choose Connection Center Highlight any open connections, and choose Log Off. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. to load featured products content, Please Unchecked "use a proxy server for your LAN" setting and check "Automatically detect settings" launch the application it works fine. Looking at options like moving to Citrix cloud for backend and VDA on premise with a second cloud connector to Azure, but only used for those scenarios, not day to day. SSL error 61: You have not chosen to trust , the issuer of the server's security certificate." Updating certificates on the server is a normal and routine operation; any website with SSL has to do this. Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Now what, what can be done to fix this issue? 7) To be safe, restart firefox, citrix … Find here common codes and messages around SSL errors. The Citrix SSL server you have selected is not accepting connections. This article contains resolution to the error: Cannot connect to the Citrix XenApp server. Install the root certificate/intermediate certificate on the client machine. When these two values are the only items listed in the Enhanced Key Usage field, the certificate is in violation of RFC 3280 and should be rejected by SSL clients seeking server authentication. Now in Citrix Studio go to Hosting node and configure Connection and resources. Solution. Try again later.". The system administrator might need to contact the certificate authority who sold the faulty certificate and inform them that the certificate is in violation of RFC 3280 . But it will not work in all scenario. To force close a session using Windows 10: On Windows. In "Edit Connection Details" dialog, "server" tab I select "Published application"; The "Server location" configuration is: Server Group: Primary Address list: srvw8kxweb01.mydomain (where srvw8kxweb01 is the the domain name of the citrix web interface) SSL/TLS + HTTPS Browser. NOTE: This assumes the Telnet client is installed on the user's computer. If your server certificate was issued by an intermediate certification authority, the Win32 ICA Client version 6.20.985 will not connect using SSL. Web interface 5.4.2.59 with the below mentioned configurations for different XML transport types. I cannot connect to "Citrix Meta Frame Server" due to a SSL error 70: the server sent an expired security certificate. Upgrade to the latest version of Receiver to verify if this resolves the issue. SSL Error 61: You have not chosen to trust “certificate authority”, the issuer of the server’s security certificate. If you are using SHA2 certificates then the older version of Receiver does not support these certificate. If the Extended Key Usage field is not present in the certificate, the certificate might be considered valid. {{articleFormattedModifiedDate}}, Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." When Launching Apps with Citrix Online Plug-in, Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." on Receiver for Mac, Please verify reCAPTCHA and press "Submit" button, Install the root certificate/intermediate certificate, Configure Trusted Roots and Disallowed Certificates, Error Message: This Security Certificate Was Issued by a Company that You Have Not Chosen to Trust, Installing the Root & Intermediate Certificates, How to Link an Intermediate Certificate to the Server Certificate in NetScaler/NetScaler Gateway, Error: "The server certificate received is not trusted (SSL Error 61)" on Receiver for Linux, Citrix ICA Client: SSL Error 61: You have not chosen to trust "VeriSign", the issuer to the server's security certificate, Unable to launch applications SSL Error 61. Connectivity Verify that ports 8080, 1494, 80, 2598, 443 or any other manually assigned ports are open from the Secure Gateway to each XenApp server. CTX128115 - Unable to Launch Published Applications from XenApp 6.x; CTX118368 - Error: "Cannot connect to the Citrix Presentation server. Download or obtain the SSL root certificate/intermediate certificate (.crt/.cer) file issued by your SSL certificate provider. Cause. Help us improve this article with your feedback. Cannot connect to Citrix XenApp server.SSL Error 61: You have not chosen to trust "/C=/ST=/L=/O=r7720-std..ty29s3/OU=", the issue of the server's security certificate. NetScaler Gateway acts as an SSL server, so Server Authentication (1.3.6.1.5.5.7.3.1) must be listed among the designated key uses if any are present. Most commercial certificate providers arrange to have their certificates pre-installed on machines through an agreement with the operating system creator (Microsoft, Apple, and so on). This error message suggests that the client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the NetScaler Gateway server certificate. The following error message appears: "Unable to launch your application. Contact your support with the following information: Can not connect to the Citrix XenApp server. The Citrix SSL server you have selected is not accepting connections. (Socket Error 10060)' Scenario #2 - (rare) User's client device does not trust the relevant SSL certificate. LICENSING, RENEWAL, OR GENERAL ACCOUNT ISSUES, Created: Refer to the following articles if SSL error 61 is observed when using Citrix Receiver: Please verify reCAPTCHA and press "Submit" button, Ciphers Supported by the NetScaler Appliance, Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..." for Receiver Users, Error: "SSL Error 61: You have not chosen to trust 'Certificate Authority'..."on Receiver for Mac, You have not chosen to trust 'Certificate Authority'...", XenApp 6.5 with Hotfix XA650R06W2K8R2X64023. Also ask the certificate authority to issue a new certificate that contains the following key usage value in addition to any other required values:Server Authentication (1.3.6.1.5.5.7.3.1). I had an SSL cert for my Citrix Secure Gateway URL slip my attention and go out of date. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. Important! After you receive an updated certificate with the correct usage fields listed, replace the certificate on your NetScaler Gateway server using the MMC Certificates snap-in. The Citrix SSL server you selected does not accept connections". Packets from the Security Gateway over port 1494 TCP are being dropped. NOTE: Please ensure that all exceptions have been made in the firewall and any Web Filtering programs are not blocking the connection. 10. {{articleFormattedModifiedDate}}. The system administrator might need to contact the certificate authority who sold the faulty certificate and inform them that the certificate is in violation of RFC 3280. To your surprise, the application will not open and returns an SSL Error 61. Select Connection Center from the context menu. Hi my name is Theresa Miller and welcome to 24x7 IT Connection! If it isn't installed, it can be added in the Programs Control Panel applet by clicking "Turn Windows features on or off". For more details, see separate IBM Technote #1700416. Find answers to Mac Users getting 'The remote SSL peer sent a handshake failure alert' on Citrix Access Gateway following SSL Cert renewal from the expert community at Experts Exchange This article is intended for use by System Administrators. Protocol Driver error" Knowledge Center Highlights: App Virtualization & VDI (July Edition) 4. Root certificate/intermediate certificate can be downloaded from your SSL certificate provider's website or can be obtained on request. Select the application server from the list of connections. Users may be unable to launch apps with the Citrix Online Plug-in. Complete the following steps to troubleshoot this issue: Verify the Web Interface configuration. Here you will find experiences from the real world of technology and career. Contact your local IT to report this issue - this maybe being caused by some ip’s/url’s not being categorised and being blocked by our web filter. to load featured products content, Please {{articleFormattedCreatedDate}}, Modified: Refer to CTX200114 -. SSL Error 61: You have not chosen to trust "Certificate Authority", the issuer to the server's security certificate. Citrix XenApp Application Error: “Cannot connect to the Citrix XenApp Server. Citrix Documentation - Ciphers Supported by the NetScaler Appliance. . There is no Citrix XenApp server configured on the specified address. LICENSING, RENEWAL, OR GENERAL ACCOUNT ISSUES, Created: All content is from top experts that experience technology in their work every day. Cannot access CITRIX published apps via clientless SSL Web VPN I have configured a web VPN portal for a cutomer and they wish to use it to access their CITRX Web service, which I have bookmarked (Its an HTTPS page). Error code occurs after upgrading to ICA Client 7.0. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items. We renewed the SSL cert with Go Daddy and tried to install the cert on the server. The Citrix SSL server you have selected is not accepting connections. Citrix Gateway, formerly Citrix NetScaler Unified Gateway. We let the SSL cert expire and now we are having issues accessing the applications on this server. Contact your Helpdesk with the following information: Cannot connect to the Citrix XenApp server. Current setup: Citrix hosted in single data centre, all services built in HA, but no data centre failure. Note: Not all SGC compliant certificates are missing the Server Authentication value and not all invalid certificates are SGC compliant. These extensions are intended as a signal to Netscape and Internet Explorer web browsers that they should negotiate 128-bit encryption regardless of the normal capabilities of the client. Usually root certificate is present in the certificate bundle provided by your SSL service provider along with intermediate and server certificates. . Cannot Connect to the Citrix XenApp Server - SSL Error 61: 2017-05-28 (FIXED) Failure Configuring Windows Updates Reverting Changes Do Not Turn Off Your Computer: 2017-05-28: How To Fix DRIVER_IRQL_NOT_LESS_OR_EQUAL Windows 7 - Stop Code 0x000000d1: 2017-05-27: How To Fix Error Code: 0x80070035 The network path was not found: 2017-05-27 SSL Error 61 can occur when the server certificate is not compliant with the instructions in RFC 3280 regarding the Enhanced Key Usage field. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Connection fails when using XenApp Receiver application over Mobile Access portal. This process pairs your client machines with the server machine, and is necessary if you do not use a certificate verified by a commercial SSL certificate provider. 3) Choose the cert in the list (in our case “thawte ssl ca”) 4) Click on edit trust 5) Tick this certificate can identify website and software maker (tick 1 and 3) 6) Validate and close every menu. We found out that a virus was the culprit on user computer. How can I resolve this? The root certificate is old and users are blocked from getting into Confirm. The following error messages are displayed for Receiver users accessing StoreFront or Web Interface applications: "Cannot connect to the Citrix XenApp Server. Resolution Place a copy of the required CA Root in the keystore\cacerts directory of the Mac Client to connect through the Citrix Secure Gateway. try again If this does not resolve the issue then proceed to the next section. Failed For example, perhaps they are using an old (unsupported) Citrix client. As of this writing, the following older Citrix products have been validated to support SHA-2 certificates: The older Citrix Online Plug-in does not support SHA256 signature algorithm. I n Secure Access > Specify Gateway Settings, ensure that the port is 443. They have no effect on the ICA client. We have a server running Server 2008 with Citrix Xen App 5 Fundamentals. Also a simple solution to this challenge is to connect to vCenter using IE, accept the security warning, click on the certificate warning and install the server certificate on the XenDesktop Broker. There are several different possible causes: Scenario #1 (most likely) - User's client device needs their Citrix client upgraded (or re-installed) . Some certificate authorities erroneously issue certificates that contain only the following key usage extensions that indicate support for Server-Gated Cryptography (SGC): Unknown Key Usage (2.16.840.1.113730.4.1), Unknown Key Usage (1.3.6.1.4.1.311.10.3.3). If an antivirus is installed on the client machine then ensure that the antivirus trusts the certificate. Contact your system administrator with the following error: There is no Citrix XenApp server configured on the specified address. Check your Trust Root or Intermediate Certificate One of the likely causes is that the PC you are working on is missing it’s Trusted Root or Intermediate Certificate. Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. 3. Sorry we couldn't be helpful. You may receive SSL Error 61 when attempting to launch a Citrix XenApp application through Citrix Netscaler using the legacy Program Neighborhood Agent (PN Agent). Users trying to launch the desktop enabling the "HDX Adaptive Transport" policy set to Diagnostic and it fails with an error: 'Unable to connect to the server. Click Log off; Repeat steps 3 and 4 for any and all remaining connections. try again Failed Requirements: Adding a HA/BC solution for site/service failure. The SSL certificate hosted on the Secure Gateway is issued by a CA who’s public root certificate is not shipped with Citrix Mac Client. ", "The server certificate received is not trusted (SSL Error 61)", "Your app is not available. To resolve this issue, disable the IIS Admin service and all its dependent services on the Secure Gateway server, or change the IIS SSL port to something other than 443. Cannot Connect to the Citrix XenApp Server. {{articleFormattedCreatedDate}}, Modified: Therefore the client's IT should update their root certificate, which can be done via Windows update. When opening an application, some users may encounter the following error: Unable to launch your application. Best Practice, fast and best solutions as well as code. Ensure DNS is properly configured between the client machine and the FQDN of the Citrix Secure Gateway Server.
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